Our Policies

Booking Appointments |Email |Fasting blood work |Health Card updates |Hours Of Operation |Lab |Nurse (RN) visits |Office courtesy |Prescription renewals |Referrals |Transfer of Medical Records to a new Physician |Travel clinics |Uninsured services |WSIB
Booking Appointments
We support our staff. They want to assist you to book, cancel, or change an appointment. The telephone will be busy usually from 9:00 to 10:30am. If you do not need to be seen today, then please call AFTER 10:30am. If you need to be seen today, then call as early as you can (starting at 9:00am). We request that our staff be courteous and patient – we expect that you will also be courteous and patient as well.

We now, after patients sign a consent, will communicate to patients via email  - but we do not accept e-mail sent to us.  Please CALL our office with any questions.

See the Documents and Downloads page to download and print the consent form (please mail or bring the completed form to our office). 

Fasting blood work
If you are having a fasting blood fasting blood sugar, or your physician has asked you to fast for your blood tests --- you should not EAT or DRINK anything for at least 12 hours before your test is done. Fasting blood work is ONLY done in the morning.
Health Card updates

Please call 905-833- 5381 ext # 3 if there is any updated information about your Health Card - especially a new version code.

If your Health Information Card (HIN) is damaged, lost, or stolen please arrange to have the card replaced.
This can be done at one of the service ontario locations listed below or Service Location finder - details about renewing your card

Form to renew your Health Card (on-line completion)

Anyone over 15 1/2 years old - up to 80th birthday will need a photo ID Health Card on renewal / replacement of their card. 

Local Service Ontario Locations: 

Unit #108     465 Davis Drive
Mon / Tue / Wed / Fri  8:30am to 5pm
Thurs                            8:30am to 8pm
Sat                                 9:00am to 1:00pm
* closed on public holidays

Unit C9 17480 Yonge Street
Mon / Tue / Wed / Fri  8:30am to 5pm
Thurs                            8:30am to 8pm
Sat                                 9:00am to 1:00pm
* closed on public holidays 

97 Woodbridge Ave
Mon / Tue / Wed / Fri  8:30am to 5pm
Thurs                            8:30am to 8pm
Sat                                 9:00am to 1:00pm
* closed on public holidays 
Unit #8 297 Wellington Street East L4G 6K9
 Mon / Tue / Wed / Fri  8:30am to 5pm
Thurs                            8:30am to 8pm
Sat                                 9:00am to 1:00pm
* closed on public holidays 

50 Bloomington Rd West L4G 0L8 (Northwest corner Yonge and Bloomington)
Mon / Tue / Wed / Fri  8:30am to 5pm
Thurs                            8:30am to 8pm
Sat                                 9:00am to 1:00pm
* closed on public holidays 

Richmond Hill
Unit 4 10909 Yonge Street
Mon / Tue / Wed / Fri  8:30am to 5pm
Thurs                            8:30am to 8pm
Sat                                 9:00am to 1:00pm
* closed on public holidays 

Unit #12 7880 Keele Street 
Mon / Tue / Wed / Fri  8:30am to 5pm
Thurs                            8:30am to 8pm
Sat                                 9:00am to 1:00pm
* closed on public holidays 

Hours Of Operation

 Day Hours
 Monday  9:00am-12:30pm, 1:30pm-8:00pm
 Tuesday  9:00am-12:30pm, 1:30pm-8:00pm
 Wednesday  9:00am-12:30pm, 1:30pm-5:00pm
 Thursday  9:00am-12:30pm, 1:30pm-8:00pm
 Friday  9:00am-12:30pm, 1:30pm-5:00pm
 Saturday  CLOSED
 Sunday  CLOSED

Please note: our receptionist takes her break between 12:30pm and 1:30pm.
Our phones will not be answered and there will not be any staff at the receptionist desk.
If you need to pick up a document - please avoid the 12:30-1:30pm break period.



Our office lab will be closing as of Aug 22, 2012

We will no longer be taking blood samples at our office. We very much prefer that you use one of the 3 listed laboratories - as we will receive the results electronically (and not have to wait for mailed reports). This is especially true for INR tests - where waiting for a mailed report is NOT an option.

Nurse (RN) visits

Daytime visits (except when associated with a physician visit) require a booked appointment - for example:

  • 24 hour blood pressure monitor (2 visits, 24hr apart, both require appointment)
  • Suture or staple removal
  • BpTru (6 minute blood pressure check)
  • Immunization administration
  • Injections (such as B12, Testosterone, and others)
  • Allergy injections
  • TB test (and interpretation 48hr later)
  • Memory test administered by our nurse

Please note:  Our nurses no longer take blood, except under special circumstance.

Evening visits (Monday/Tuesday/Thursday) 5:30-7:30pm do not need a booked appointment, the RN will see you a first come - first served basis. 


Our nursing team:

Michelle, RN,  Nurse Manager

Erwin, RN

Donna, RN

Joanne, RN

Madelynne, RN 


Office courtesy

Our physicians expect our staff and patients to show patience and courtesy when dealing with each other. Please respect our staff - they are doing their best to help you. Abuse of our staff will not be tolerated.

Our busiest telephone times are between 9am and 10:30am. If your call is not related to being seen on the same day, then try waiting until later in the morning (or after 1:30pm) to call our receptionist.  Our receptionist will try to answer your telephone call as quickly as possible - but she is also greeting patients who are arriving for their appointments, faxing prescriptions,  managing charts, and notifying staff of patient arrivals.

Prescription renewals

Medication RENEWAL:
We request that you telephone your pharmacy with the request for the renewal. We expect that your pharmacy will FAX the request to our office for review by your physician. Our turn around time is usually same day - but there are occasions when it may take 2 or 3 weekdays to renew a medication.

Please try to AVOID renewing your medication on the day you run out !


Who to contact for more information

For information about the status of your REFERRAL: please call directly to (905) 833-5381 ext #1  (9:00am to 12:30pm, 1:30pm to 4:00pm)

Referral process explained:

Your physician will create the referral and give it to our secretary. The referral is faxed to the specialist's office (the standard method).
Our staff then wait for a return fax giving us the date/time for your appointment (except in some cases when the specialist's office contact you directly).

For CT or MRI scans - we arrange a referral, but (in almost every instance) the hospital will call YOU directly with the appointment date + time.

In MOST cases we hear back from the specialist's office in 2-3 weeks. However, we have a few specialists that will take 1 to 2 1/2 years to get back to us. This is the reality we work with. We have hundreds of referrals in action at any one time.  We will contact you when we know the details of your appointment.  If you wish to call to check the status, please wait at least TWO weeks before calling (after the referral is sent) - unless you have been given special instructions by your physician or our staff.



Transfer of Medical Records to a new Physician

We offer 2 choices:

 1)   at no charge, print out a one page summary (CPP i.e. cumulative patient profile)


2)   for $40 we will electronically capture the information in your chart (dating from mid 2008 to the present) and send an encrypted (password protected) flash drive (thumb drive) to your new physician. We separate categories such as Lab reports, Xrays, Consultant reports, the CPP so that your new physician will be able to find the information that they need. 

We will provide the consent for transfer (with the options noted above) in the Documents and Downloads tab section of this web site.

Travel clinics

List of Ontario based travel clinics (updated June 12/2009)
OHIP does NOT cover travel advice. Plan ahead if you are taking a major trip and book with one of the travel clinics 2 or 3 months in advance.

Dr. John Fitzsimmons
The Wellington Medical Centre / EquipTrip.com
126 Wellington St West, Suite 105, Aurora ON L4G 2N9
(905) 841-1633

Dr. Brian Aw
Health 1st Medical Centre and International Travel Clinic
9625 Yonge Street, Richmond Hill, ON L4C 5T2
(905) 884-7711

Dr. Hyder Fazal
Markham Travel Clinic
6633 Highway #7 East, Suite 204, Markham ON L3P 7P2
(905) 294-0907

Dr. Mark Wise
The Travel Clinic
3292 Bayview Ave. Suite 308, North York ON M2M 4J5
(416) 221-7990

Uninsured services

Please note that OHIP does not cover many services.  For example:

  • Back to work forms (or any form your employer may require) 
  • Camp physicals 
  • Drivers exam and completion of the form 
  • Gym fitness to participate
  • Disability Tax Credit form 
  • EI sickness benefit form 
  • Proof of past immunization (or current immune status)
  • Travel cancellation forms 
  • Blood Pressure 24hr monitor 
  • Insurance forms



Link to WSIB web site - so that you can print their forms

 WSIB web site